CONFLICT DYNAMICS ASSESSMENT
Workplace Conflict — situations where team members have opposing goals, interests, principles, or feelings — is inevitable. Leaders and teams need to be able to engage constructively in conflict. Working Dynamics assesses the climate of a team through various methods — interviews, focus groups, and/or survey — with the objective of obtaining anonymous feedback that can build a better workplace. When workplace conflict is interfering with collaboration, performance, and morale, we use the Conflict Dynamics Profile (CDP) with leaders and teams to identify conflict triggers, constructive responses, and destructive reactions to conflict.
The CDP assessment tool is backed by solid evidence of reliability and validity, and provides leaders and employees with a greater awareness of how they respond when faced with conflict. The CDP (available in both self-assessment and 360 versions) was developed by the Center for Conflict Dynamics at Eckerd College, a network associate of the Center for Creative Leadership (CCL).
The CDP focuses on specific behavioral responses to conflict to improve outcomes. The ultimate goal is to reduce conflict's harmful impact (absenteeism, turnover, legal risks, poor public perception) and maximize possible beneficial aspects (engagement, better business decisions, reduced tension and stress, creative innovation). Conflict dynamics assessment and development programs can be helpful to
- give individuals and teams critical insight in order to change behaviors and increase effectiveness
- enhance career development potential
- equip teams to identify problem areas in order to build a cohesive and supportive environment
- increase the potential for organization-wise effectiveness
Susan Gunn, Working Dynamics owner and lead coach/consultant, is a CDP master trainer for the Center for Conflict Dynamics. Contact Susan Gunn at 804-353-8479 or email@example.com to discuss how you can use the CDP in your organization.