Working Dynamics



January 2007  


Welcome to the first quarterly Working Dynamics Newsletter of the year. As always, our goal is to highlight ways we can communicate more effectively, have stronger work relationships, and manage conflict constructively.

Best wishes in 2007!

Susan Gunn, Working Dynamics

In this issue...


March 8th Leadership Breakfast

Book coverJoin us for a program that will give you insight into handling conflict effectively with a roadmap of how to become conflict competent. Because conflict is inevitable and frequent, leaders need to rise to the occasion on a daily basis. Hear Craig Runde, co-author of Becoming a Conflict Competent Leader, the latest book on conflict from the Center for Creative Leadership. Mr. Runde will present practical recommendations that will strengthen your performance as a leader. He is convinced that leaders need to champion the process in order for organizations to improve the way they handle conflict and thrive.

Breakfast and speaker are co-sponsored by Leadership Metro Richmond (LMR) and Working Dynamics. For more information, contact Susan Gunn at 804-353-9527.

When: Thursday, March 8, 8-10 am
Where: Weinstein JCC, 5403 Monument Ave., Richmond
Cost: $25 per person (includes continental breakfast and complimentary online assessment tool)
Register: email Rai Booker (or call 804-343-1500)

More on becoming conflict competent ...


GPS for Work Relationships

gpsI love riding in cars that have GPS navigation systems. No need to think about taking a wrong turn. No need to plan in advance the better road to take. Success is guaranteed with very little effort. It made me wonder about other uses for GPS.

As handy as this invention is on the road, imagine what it would do for interpersonal relationships at work! No misteps in interpersonal communication, no hurt feelings, no misunderstandings, no breakdowns in communication.

Until GPS navigation for interpersonal communication is invented, we'll need to depend on our own sense of direction. It's not too hard. It just takes a little commitment, some planning, and paying attention. Use these reminders to stay on track with your personal relationships at work:
  •  Listen to understand the other person's point of view.
  •  Look for signs that you may have unintentionally said something that hurt, offended, slighted, or angered the other person.
  •  Take a brief break to calm down or at least count to 10 if your "emotional temperature" is elevated.
  •  Be aware of your shortcomings as they relate to communicating with co-workers, your boss, and people who report to you and make plans to develop new and improved ways of communicating at work.

Working Dynamics coaches teams to improve communication and, as a result, increase respect and trust in work relationships.

Contact us ...


 Leading Quietly? Or Not-So-Quietly?

leadersIf asked to name a well-known business leader, how many would say Jack Welch? His name exudes force, uncanny intuition, quick decisions, and an almost brash self-confidence. That's one perspective of leadership.

Quiet leadership is the another way to lead — the flip side of a stereotypical view. Quiet leaders are rarely written about, showered with public praise, or given lofty recognition. A quiet leader speaks the truth, says what has to be done, and inspires others to do it in a critical moment. They apply modesty, restraint, and tenacity to solve particularly difficult problems. These are Joseph Badaracco's views. You can read more in his book Leading Quietly: An Unorthodox Guide to Doing the Right Thing.

Providing the leadership that feels right to you is the challenge. What worked for Jack Welch at GE, may not work for you. And leading quietly may not work for you either! Finding the right way for you relies on knowing your strengths, becoming aware of where and how to improve, and working toward that goal.

Working Dynamics coaches leaders who want to become more self-aware, better communicators, better at differentiating constructive from destructive conflict, and more adept at their role as leader.

More ...


About the publisher

Susan Gunn is president of Working Dynamics. We consult with organizations and support leaders and teams in methods to become more effective, inprove work relationships, and use conflict in its most productive forms. Working Dynamics' programs include: Team Effectiveness, Leader Development, and Conflict Management.

A philosophy I share:

"There are no secrets to success; don't waste time looking for them. Success is the result of perfection, hard work, learning from failure, loyalty to those for whom you work, and persistence." (Gen. Colin Powell)

Have you heard?

One of every three employees plans to leave his or her employer in the next two years.

There are 22 million "actively disengaged" American employees in the workplace.

The top driver for engagement and retention in the workplace is "relationship with the boss." (Employees don't leave their job or company, they leave their boss.)

Unhappy workers cost American workplaces up to $350 billion annually in lost productivity.


What We Do:

Consult with teams to create effective working relationships

Mediate workplace issues

Assist teams and individuals learn new skills and techniques

Gather employee feedback

Provide conflict dynamics assessment and development programs

Publish free email newsletters (view previous issues)


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     voice: (804) 353-9527