Working Dynamics Newsletter


December 2004 


At the end of one year and the beginning of another, we tend to assess what we've accomplished and set goals. It is an ideal time to step back and evaluate the strength and quality of your work relationships and those in your team. Your goals will be much easier to achieve with the support of your colleagues. We hope you will find our suggestions helpful. If you want to forward this newsletter to others, you can click the "Forward Newsletter" button at the bottom of this page. (Email addresses on this mailing list will never be sold, rented, or given to any other party).

Susan Gunn, Working Dynamics

In this issue...

  • CDP Certification Workshops in Richmond
  • Breaking the Golden Rule
  • Regular Check Ups For Your Team Too!
  • Small-Scale Retaliation

Breaking the Golden Rule

Meeting photo "Treat others as you would want to be treated" -- we've heard it our entire lives. On the face of it, the adage sounds good and seems to ensure fair treatment and respect. But does it? Treating others as you'd want to be treated guarantees equal treatment. It doesn't allow for differing perspectives. It doesn't encourage us to step into the other person's shoes long enough to see and understand his or her point of view. When we do make the effort to consider the other person's perspective, almost always we learn something new about the person and how they want us to treat them. The Golden Rule might work in some senses, but can fall short when we want to foster understanding, better communication, and true respect for individuals in the workplace. Adapting the old rule to fit today's workplace, we'd say "Treat others as they want to be treated."

Four tips ... »


Regular Check Ups For Your Team Too!

Meeting 2 As a team leader, you can use the end of one year and the beginning of another as an opportunity to start fresh. First, take an informal scan to get a sense of your team's "temperature." One or more signs that communication has weakened or working relationships are strained warrant further investigation. Look for signs such as:

  1. Bickering over seemingly trivial issues
  2. Team members bypassing you to register complaints
  3. Comments that signal team members' believe that your praise or criticism has been uneven
  4. Resistance to change
  5. "Finger pointing" rather than accepting responsibility

These are just a few symptoms of poor team health.

Starting a busy year with an ailing team guarantees weak results. It pays to ask your team for their views on a formal basis. Diagnosing small problems early allows for easy and cost-efficient corrections. Contact Working Dynamics (804-353- 9527 or to discuss how to check your team's health.

Workplace assessment options »


Small-Scale Retaliation

Meeting 3 "Retaliate? Not me!" Most of us are careful never to retaliate in the workplace, especially against someone who reports to us. We know such actions are illegal as well as unattractive. Yet, we may "get back" at others, especially peers, on a small scale every day and hardly notice. Retaliation in a non- legal sense starts small as a response to feeling wronged.

"Giving someone a dose of his own medicine" or withholding information when someone has inconvenienced, or worse, hurt us can be an almost automatic response. We may operate in the "get even" mode with peers and team members and be unaware of the ill will and hostility it breeds. Catch yourself the next time you feel the urge to "show someone what it feels like" or even the score. Using a direct approach, you will lead the way in effective conflict resolution; and your relationship will be stronger when a real problem comes along.

Read more ... »


CDP Certification Workshops in Richmond

CDP logo

"Effective conflict resolution skills have become critical for today's leaders" according to the Center for Creative Leadership. The Conflict Dynamics Profile (CDP), a premier assessment and development tool, assists managers to develop effective behaviors in conflict situations. Working Dynamics has been certified to use the CDP with clients since 2002. Now, we are authorized by the Leadership Development Institute of Eckerd College in St. Petersburg to provide CDP Certification training in Richmond. Since August, Working Dynamics has certified professionals within these organizations: County of Chesterfield, City of Richmond, VCU Health Systems, Luck Stone, Virginia Commonwealth University, Vedere Consulting, Mutual Gain, and Media General.

CDP offers a 360-degree assessment, as well as an individual version, to improve conflict management skills. Used for the past two-and-a-half years by the Center for Creative Leadership (CCL) in its renowned Foundations of Leadership Program, the CDP is now becoming the choice of human resource professionals and consultants for use within their organizations. Applications include: organizational development, employee relations, conflict management, talent management, succession planning, and change management.

Read more about the Conflict Dynamics Profile ( and view a sample report by following the link below. Contact Susan Gunn of Working Dynamics about using CDP (360-degree and/or individual version) as a development tool in your organization. Also, ask about CDP Certification Workshops in 2005.

View a sample CDP Feedback Report ...

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